Postmates – Gets you what you want

(App) Postmates – Fast Delivery

  App Description :

Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it.

App Features :

FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!

GROCERY, CONVENIENCE, RETAIL AND MORE
From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour.

REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
Get notified when your order arrives.

EASY PICKUP or NON-CONTACT DELIVERY
You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door.

PROMOTIONAL TERMS
$10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

Additional Information :

• Size 281.1 MB
• Requires iOS 13.7 or later.

User Reviews :

Postmates could be a lot better

Although the selection is sometimes good /usually. And the unlimited is also a good offer. But sometimes it doesn’t even matter if u pay the $10 for unlimited because the customer service is horrible unfortunately. All the drivers have zero incentive and are really bad delivery people a lot of the time. 50% of the time i don’t get my order. I’ve also gotten charged for orders that I’ve never even received and there was no way to contact anyone or get my money back. I’ve waited 2-3 hours at times and had the delivery people lying to me saying their on their way when they’re not. It’s just really frustrating customer service almost always. I think if they’re drivers had more of an incentive and maybe could be more professional. I leave simple instructions for what to do and 99 percent of the drivers don’t follow the instructions. I live in a area where it’s extremely easy to get food taken and i require for someone to let me know their coming or make contact with me- they almost never do. And they struggle to just find my apartment and get up i almost ALWAYS have to go downstairs even though it’s an extremely simple process to follow to come to my door. Not the best. They need some issues worked out but the selection of food is good and the unlimited is good IF and i say only IF ur gonna actually get ur food. And not 3 hours later.

I NEVER get what I ordered

Twice I have used the app to order food. Both times, my delivery was incorrect. The first time, the drink was visibly incorrect as it was a fountain drink vs a freeze, also a taco, and nachos were missing. Major fail on the entire order, and it should have been simple. It wasn’t that large, because I was charged a small order fee that was not refunded. I was using a promotional free delivery so at least I didn’t pay for that. I received a credit, not my money back and I don’t believe it was for the entire amount of missing items, I was so exhausted with the constant changing in rep replies, I just let it go. Attempt 2, an entire meal was missing from the order, and the quesadilla was burnt so bad, it was inedible. Is this their fault, no, but Taco Bell had I paid them directly would have replaced it. They credited me .59 cents for that, I have no idea where they got that amount. They refunded the missing meal, but I went to bed without dinner, I was exhausted and starving! This time I paid a delivery fee that they refuse to refund. The thing is, I paid for delivery of items you failed to deliver. Therefore the paid service was not rendered. It is poor business practice, and unethical to keep my money. Also, what good does the credit do me, when I’d now rather drive to get my items than deal with this again?

Developer Response ,

Hello – I’m sorry to hear that your experience with our service was not up to par. We’d like to review your issue again and make this situation right. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the “How Can We Help Form”. Please let us know that you’re following-up from an app review in the text field with details regarding your concern. Thank you, and we look forward to working with you to get this resolved.

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