(App) Five Guys Burgers & Fries
App Description :
Skip the line! Find the closest Five Guys Burgers & Fries restaurant, place your order, and pick up your food today.
App Features :
1) Launch the app and find your Five Guys.
2) The first time you’ll sign in or create a new account it links up with our online ordering site at www.gofiveguys.com
3) Order your food – don’t forget to save your order as a Favorite for next time.
4) Go pick it up! Skip the line and head straight to the order pickup counter at the store, tell them your name and get your food.
Online Tracking Opt-Out Guide: order.fiveguys.com/online-tracking-opt-out-guide
Additional Information :
- Size 62.4 MB
- Requires iOS 13.0 or later.
User Reviews :
Love it; usually
I love Five Guys fell in love when I lived in another state. The app is fantastic as it makes it easier to place orders pick up and make changes to any orders prior to placing orders. The only issue I have is that when you call to say you are outside to pick up your items they never seem to be able to answer the telephone. If you place a time to pick up, you would think it would be ready however it is not. I placed the order to be ready for 5:15 and it is now 5:24p and we were 4 minutes late! So do they make it when you get to the spot? If so say this and we will cal on our way in! Fries are usually great however this time limp and a little soggy seems they were sitting for a while how can this be when we were late and they were making our food or so it seemed. Seeing how the person next to us came and went and never got out of the car! Not sure Plymouth is up to par! I loved NY hence why I would continue on but man what is really happening here!
Finally!! Perfect !!
When I first started using the app I found it incredibly user friendly. BUT what I didn’t like was that I could order my food but could not pay for it at my Winter Springs Fl. location.
Just didn’t make sense that I could order but when I showed up to pick up my order I had to stand in a line with up to six people in front of me so that I could just pay for a preorder.
Started to go to BURGERFI even though it was out of my way their app allowed me to pay and just walk in to pick up counter n grab n go. Well I shared this with the 5 guys contact us part of their app and was told that 5 guys does allow to pay through app but my location opted out for that service. Well I’m happy to say that now they do !!!
Their app is now perfect and I will never go to BURGERFI again. Thanks for making it more convenient for your customers to pay through app so that we can now just grab n go without standing in line after we’ve ordered. Outstanding Customer Service!!! Great Bacon Burger Too !!!
Your food will NEVER be ready when you arrive
The app itself is pretty good, and of course the food at five guys is always awesome. However, they seem to have a policy where they don’t start making your order until you actually arrive, no matter how far in advance you order, despite there being a very specific “your order will be ready at x time” when you order. It doesn’t matter if you get there 20 minutes after that time, you will have to sit around the restaurant and wait just like everyone else at the counter. It’s every location I’ve used, so it’s not like it’s just one location. EVERY competitor and for that matter every takeout app has your food ready so you can just run in and grab it.
In other words, this app is 100% useless for its intended purpose, and as much as I love five guys, unless I’m planning to eat in the restaurant, I order from wayback or mooyah because I don’t want to sit around waiting for food that I was told would be ready when I got there. I even tried clicking “I’m here” 10 minutes before arriving, and it still wasn’t ready when I got there.
The emory road and barnet way location
I love the staff here. They always get my order perfect and their management team has the best attitude I have ever seen in my life. They always make me feel important and have a special happy energetic mood that brightens up my day. I am a regular customer and extremely loyal to the barnet way location located off of emory road near the emory interstate exit.
And to make it even more special to me, I suffer from celiac disease, and I am deathly allergic to even cross contamination. I can not dine out at any sit down restaurants and probably 99% of fast food. Even when I order off their “gluten friendly” menus I still get sick. And I have never had any issues with cross contamination at this location. This means more to me than you can ever know. Dealing with my autoimmune disease is an everyday battle, so its nice to know that the management and team here can be trusted! Million stars from me!
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