Dunkin – All users can place their order ahead

(App) Dunkin

  App Description :

Ordering through the Dunkin’ app is fast, easy and contactless!

App Features :

Order ahead and skip the wait
All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options – carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Save your favorite menu items to make ordering even faster!

Join DD Perks and earn rewards on every Dunkin’ run
$1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers.

Check out faster
>Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.

*Location and Notifications may be required to receive promotional offers.

Additional Information :

• Size 150.7 MB
• Requires iOS 12.0 or later.

User Reviews :

I’m a loyal Dunkin’ customer

I have had so much problems with your app… I will reload it then I will get to the store to use my reward card and I get a app error message. It’s happened way to many times lately. When you first come out with this, it was working well, now I’m just wasting time on trying to get my $ off of my card account just because your not willing to finger out the problem consumers are having. We are on our way to work, appointments, etc and we don’t have any time to keep trying to get our funds off of your companies reward card account just because you have decided to change around your application. It’s not easy to use funds that you have already accounted for when we get to your facilities (restaurant) just to find out we are out of luck with using our DD Perks card because of technical difficulties. Can you please fix this problem. I’m going to have to find a new coffee shop (Coyote Coffee), it’s not about the money, it’s about service to constantly whose dependable on their perks card! I actually have no idea if you read these messages but I hope that you are. Thank you

App mostly down/doesn’t work

I ordered coffee through the DD app earlier this morning but when I got to the drive through window, the sales clerk asked for my order information, unfortunately, the app was down and it showed that order history is unavailable at this time. Now,I don’t have anything to show her so she said that she could not give it to me unless I can show her the receipt as a proof that I actually ordered with a voice and an attitude insinuating that I’m trying to steal coffee from her. I have been ordering through this app for a long period of time & I know that it goes down more often than not, it’s really annoying! Shouldn’t the store have a print out of the receipt when a customer orders on the go??? Well, what happened? There goes my wasted money not to mention the aggravation that I got from the unprofessional salesgirl!! They need to train their staff better!

I had to go to the website to retrieve my order history, but by that time, I had already left the store frustrated and aggravated! This was supposed to be a quick stop on my way to the hospital for my father’s procedure. It would have been nice to have something hot to drink while waiting for him. I hope my account will be credited back! And that sales girl will have a better training and manners!

Terrible function

My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.

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