(App) Firehouse Subs
App Description :
Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!
Download this app to:
Get a FREE large drink just for signing up
Get a FREE medium sub on your birthday
Manage your rewards account
Order and pay in-app
Find Firehouse Subs locations
Refer friends for bonus points
App Features :
1. Sign up in the app for a Firehouse Rewards account.
2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points.
3. When you have enough points for a reward, it will turn yellow.
4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app.
Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards[at]firehousesubs.com.
**Continued use of GPS running in the background can dramatically decrease battery life.
Additional Information :
- Size 39.8 MB
- Requires iOS 10.0 or later.
User Reviews :
Mostly works
Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.
Developer Response ,
We’re sorry for the trouble you have had with the app. We would like to take a closer look at the issue and troubleshoot it further if possible. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your feedback and patience!
Constantly Crashing
It has been about 5 months since I used the app because the last time I did, it wouldn’t work. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. He forgot so he went back in and they gave him a receipt and told him to enter the information through the app. Well, that was the beginning of so much frustration that I took a 5 month hiatus from the app. Every time I tried to enter my receipt to get the points, the app would give an error message and crash. Then it stopped showing any of my rewards points all together. I deleted the app and downloaded it again. Still nothing. I hung onto the receipt and tried for multiple weeks. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I just opened the app up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. Well, the same problem still exists. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it. Don’t waste your time downloading this app until they address the issues.
Developer Response ,
Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your patience!
App needs to be fixed.
I don’t know what it is. But hopefully someone sees this. A few months ago I ordered twice with a debit card, and was told it didn’t go through. Had to pay a third time when I go to the location to pick it up. Well all 3 payments cleared. The district manager refunded me almost $90 that had been charged to my card. Fast forward to today, I just ordered again on the app (thinking the problem is fixed). Paid with the same card. Once again, it took my money. But didn’t let my order go through. So I had to call it the order in. Now I’ll have to go through getting a refund again because I’m pretty sure this charge won’t drop off like the other ones didn’t. What’s the point in having an app if it doesn’t work??? I’ve had to call my orders in since then. So sometimes I forget to put my number in so I can get my points. It’s annoying. And then there’s no corporate office to call about this matter. But surely I’m not the only one having this issue. But maybe I am.
Developer Response ,
Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your patience!
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