(App) Caviar – Order Food Delivery
App Description :
Get food delivered from curated lists of local restaurants right at your fingertips with Caviar. Enjoy quality dining at home and make any night a special occasion.
Your first delivery is free. Also, receive $10 off your first order with the code TENONFOOD on orders of $35 or more.
App Features :
TRUSTED AND EXCLUSIVE RESTAURANTS
Choose from many popular local restaurants and exclusive eateries you won’t find on other delivery services — from local mom-and-pop to Michelin-rated and The Infatuation picks!
DEALS AND SPECIALS
Regularly check in our app for new restaurants, special deals, and exclusive benefits. If you are a DoorDash DashPass member, you can use those benefits on Caviar, too!
NO-CONTACT DELIVERY
Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup.
REAL-TIME TRACKING
See when your order will arrive. From food quality to prep-times to traffic to weather, we’ve factored in all the elements that come between you and your food.
SCHEDULE DELIVERIES
Advance ordering allows you to get your food when it’s most convenient for you.
NO MINIMUMS
Order as little or as much as you want.
Additional Information :
- Size 316.7 MB
- Requires iOS 14.0 or later.
User Reviews :
Mixed feelings
Caviar used to be a great app. Top quality restaurants, working app, good service. But they recently merged with DoorDash which I have found to be a notoriously worse app. Since the merger, the app seemed to change and your delivery drivers are now from “Dashers”. When you order now and have an issue and try to chat Caviar sometimes their servers are down or you can’t get a hold of them. Your left to call the restaurant who may tell you your food has been ready for a half hour but DoorDash/Caviar hasn’t picked it up and is unreachable right now. Typical DoorDash problems. Although the app needs work and the DoorDash merger is disappointing. When I finally have been able to reach the company and explain various issues. Caviar does issue refunds and credits. This is a positive that some apps like UberEats or Postmates rarely provide. Caviar’s credits/refunds are close to the high level of Seamless/Grubhub. Only reason Seamless/Grubhub are better in this area is refunds and credits can be issued automatically in the app with ease if you run into issues. Caviar, as mentioned above can be difficult to reach and requires more explanation. Ultimately if the Caviar app improves the accessibility of their customer service and they continue to provide credits, I would consider changing my review back to 5 stars. On the other hand, if I keep running into these app issues or if they stop providing credits and refunds for issues I would lower the rating. I’m on the fence.
Unreliable, Unhelpful
They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating.
The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps.
I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time.
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