Grifols Plasma Donor Hub – Schedule your donation appointments

Grifols Plasma Donor Hub app by GRIFOLS SA

App Description :

Your donation experience just got smoother. Donor Hub is your go-to place for plasma donor needs.

App Features :

Check your donation and compensation history. Details of your most recent donation is available in Donor Hub 24 hours after your visit.
Stay up-to-date on all things Grifols by enabling push notiifications
Receive tips to help prepare for your next plasma donation
Learn what happens to your plasma after your donation
Schedule your donation appointments (where available).

If you are already registered in Donor Hub, just download the app and login! The Donor Hub app has all of the features found in the web version of Donor Hub.

If you are not registered in Donor Hub, you can sign-up in 3 easy steps:
1. Download the Donor Hub app

2. Ask a center team member for your one-time registration number.
You will need this number to register for Donor Hub.

3. Register for Donor Hub*
You will enter your registration number, name, date of birth, mobile phone number, email address and choose a password. Don’t forget to turn on notifications for Donor Hub!

*Remember, if this is your first donation you must wait 24 hours before registering on Donor Hub.

Additional Information :

• Age Rating4+
• Size 39.2 MB
• Requires iOS 15.0 or later.

User Reviews :

Started out great, but now…

When I first got signed up through the donor app, it was smooth and worked very well. Now it keeps saying it is taking too long to load so I cannot even open the app, even when connected to other Wi-Fi locations or just on mobile data. It’s a good idea, but it doesn’t allow for smooth scheduling. Also, if the phleb techs forget to chart something during my visit, it makes it so that I can’t reschedule through the app when it does work, that there’s a hold on the account. I was always taught if it’s not documented it’s not done – the same should work for a donation center, but that’s beside the point for this app.

App worked fine, until it was required to be used. Then it crashed.

The title says it all. It’s too bad I had to give it a star to rate it. It’s completely useless. I called the “help “ line. No help at all, and they were oblivious to the problem with the crashed app. There is no update for it in the App Store either. I went to the Grifols website, and went to the “contact us” section. What a surprise! That’s broken also! I can’t even report the problem to them other than by phone, which gives me no confidence that this effort is even going to get to the right people to fix the problems I am experiencing. My app has face recognition, and that works, but then nothing else happens but a blue screen. I was told that I can make appointments by phone until the app is fixed, but I know for a fact my center won’t let me make any appointments by phone, “because you’re supposed to use the app.” Nice start to a new era, Grifols. I’m interested in seeing where the shipwreck goes from here.

Needs update

It started out fine, and was an improvement to the most recent internet browser appointment scheduler that required you to log in again after each appointment you set. But now I have to force close the app regularly due to errors. Also, the “express kiosk” within the app no longer works, but gives an authentication error. I have to open the “express kiosk” through safari in order to be able to log in and complete the questions.

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