GEICO Mobile – Easy to file and manage a claim

(App) GEICO Mobile – Car Insurance

  App Description :

Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction.

Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below.

App Features :

DIGITAL ID CARDS
The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet.

BILL PAY
Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go a piece of cake, or slice of pie or whatever dessert you’re into.

ROADSIDE ASSISTANCE
No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime.

SUBMIT AND MANAGE YOUR CLAIM
Let’s be real – claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That’s why GEICO Mobile makes it easy to file and manage a claim.

GABBY – YOUR VIRTUAL ASSISTANT
Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask Gabby, GEICO’s Virtual Assistant.

VEHICLE CARE
Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car.

GEICO EXPLORE – AUGMENTED REALITY
With GEICO Explore, you can augment your world like a futuristic robot by customizing the types of places you want to see. Find gas stations or even your own car!

NOTE: To log into your account from GEICO Mobile, your GEICO policy must:
Be an active auto or motorcycle policy
Not be subject to other policy restrictions

NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection:  media.geico.com/legal/privacy_policy.htm#california_residents_collection

Additional Information :

• Size 203.5 MB
• Requires iOS 11.0 or later.

User Reviews :

Geico customer service

GEICO customer service is grade a. Everyone that’s ever helped me on the phone. Has been polite, professional and insightful towards what I’m paying for. The two star review is for the lack of communication. I was exposed to someone with COVID. I was off of work for two weeks only to come out negative. Behind on bills and the agent said if I pay what I owe I’ll still be insured. I paid what I owed after taking out of my 401k. And my policy STILL was canceled. I was NOT told it would still be canceled. Every time I call Geico it’s like the agent I speak to. Is picking up the pieces of what the agent should have done prior to me calling. Now I’m stuck off the road with a dead battery. Realizing I have no insurance. After an agent just explained this all to me. Agent said because I was affected by COVID I could have still been helped. Then why didn’t the agent help me then when i mentioned it? This what I mean when I say. A agent picks up the pieces of what the other agent should have done for me since the get go. Geico your customer service skills are amazing but my god. The communication is lacking. That is why I’m giving you two stars.

Not easy to navigate

My policy was about to be canceled because the expiration date on my debit card has changed. When this happened in June I updated the account for all of my bills and online purchases. Including Geico! I had assumed my bill was being paid automatically as it had been in the past and there’s absolutely no reason it should not have been. But I received an email that I was about to be canceled so I logged onto this app.I went to pay my bill and I noticed popped up that I must change the expiration date. Easy enough right? No no no no no no no not easy at all! I repeated this psycho about seven or eight times where it allowed me to change my expiration date and then I went in and clicked pay bill and it said the expiration date has expired change your expiration date and I played goofy again and again and again!!! I went to the settings but I couldn’t find payment methods. I finally found something that gave me the option of a credit card or checking account but not the option to change the expiration date on my debit card. Finally by random and I mean random not intuitive clicking and clicking through and clicking through I came to a page that allowed me to put in a new expiration date. My bill has been paid the entire process took me about 20 minutes. I gave you another couple minutes of my Saturday to write/dictate this message in hopes that you improve your system for other customers. Thank you

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