Teladoc Health – Brings together doctors

Teladoc Health – Telehealth app by Teladoc

App Description :

Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.

App Features :

EXPERIENCE AND EXCELLENCE
Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away.

SEAMLESS CARE FOR ALL OF YOU
Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The

With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0.

PERSONAL AND PERSONALIZED
Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together.

The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track.

OUR SERVICES INCLUDE:

24/7 CARE
On-demand appointments any time of day with board-certified physicians for:
Colds and flu
Pink eye
Sore throats
Sinus infections
Rashes

PRIMARY CARE
Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for:
Routine checkups and preventive care
Goal-setting and a personalized care plan
Lab orders (bloodwork)
Checking blood pressure and other vitals
Managing chronic conditions

CONDITION MANAGEMENT
Depending on your coverage, you may be eligible for:
Programs to help manage conditions like diabetes and high blood pressure
Connected devices like a blood glucose meter or blood pressure monitor
Expert health coaching
Health data, trends and actionable insights

MENTAL HEALTH
Licensed therapists, psychiatrists and self-guided content for help with:
Anxiety and stress
Depression or not feeling yourself
Relationship conflicts
Trauma

NUTRITION
Registered dietitians who can help with:
Weight loss
Diabetes
High blood pressure
Digestive issues
Food allergies

DERMATOLOGY
Dermatologists who diagnose and treat common skin conditions, such as:
Acne
Psoriasis
Eczema
Rosacea
Skin infections

Your coverage might also provide access to:
Specialists for a second opinion on surgery, a diagnosis or treatment plan
Therapy and coaching to help with back and joint pain
Imaging and sexual health testing referrals

CHECK YOUR COVERAGE
Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees.

SECURE AND CONFIDENTIAL
We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

AWARDS AND RECOGNITION
Company of the Year—Healthcare Dive, 2020
World’s Most Innovative Companies—Fast Company, 2021
Largest Virtual Care Company—Forbes, 2020

Additional Information :

• Age Rating 12+
• Size 266.2 MB
• Requires iOS 13.0 or later.

User Reviews :

Great for general medical care…

Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing.

Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment.

Outside of the mental health appointments I still love the app for quick appointments for general care.

Bugs and glitches galore right now

The app is beautifully designed and has fairly intuitive UI/UX, but there are just so many bugs. Tried to join the waiting room for my appointment this morning, only for the next screen to pop up for a split second, disappear, and a half cut-off yellow error message at the top of the screen to pop up. I did this probably 10-15 times trying to enter the room. I had two appointments booked in advance, and the second screen with my next appointment details had the date and add to calendar button completely overlapping on the same line. The app makes me go through the same intro screens every time I log in. Seemingly not a big deal, but super annoying to click through prompts about sharing health data, location, remembering password, etc. every single time. This info should be saved and not addressed every time. Similarly, having to fill out the mental health questionnaire each time you want to schedule an appointment with your provider is so frustrating. Maybe shorten it after the initial visit, just to check up on things that change often? It takes forever and is unnecessary to address before each (sometimes weekly) meeting. The animations between screens are nice, but move slow and get old when trying to move quickly. It tends to drag, and gives the app a slow and lagging feel. This is a small detail but it drives me nuts lol The services are great, but the app tends to hinder the experience.

Developer Response,

Thank you for taking the time to let us know about App performance issues. If you have any more information to help our dev team make improvements, please send us an email at information@teladochealth.com with your name, phone number, and screenshot of this review along with more details. We will prioritize this.

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