Oticon Companion – Improved control over your hearing aids

Oticon Companion app by Oticon A/S

App Description :

Control your hearing aids discreetly with the touch of a finger

Oticon Companion provides you with discreet, improved control over your hearing aids – so you can personalize your listening experience for any environment, the ability to find your hearing aids if they become lost, remote support from your hearing care professional when you need it, and much more.

App Features :
Adjust the volume of your hearing aids and various settings (e.g. remote microphone, noise reduction, and streaming equalizer)
Switch between predefined programs according to the different listening situation you are in
Monitor your battery levels
Help you find your hearing aids if you lose them
Use SpeechBooster to reduce background noise and enhance speech when you need to focus on conversation.
Use your device as a remote microphone and get better access to the voice of another speaker in noisy environments
Use the streaming equalizer for a personalized listening experience. The streaming equalizer is available for all Oticon Bluetooth® hearing aids except Oticon Opn™ and Oticon Siya
Have your hearing aids adjusted and receive counseling from the comfort of your own home – via a live video call with your hearing care professional
Handle wireless accessories paired with your hearing aids; control multiple TV Adapters or devices, such as Oticon EduMic or ConnectClip, which can be used both for streaming and as a remote microphone

The Oticon Companion App is compatible with all Oticon Bluetooth hearing aids. Depending on the hearing aids and the mobile device you are using, you may or may not have access to all features the app offers.

We recommend using the latest version of iOS.

To check the latest list of compatible devices, please visit:
www.oticon.com/support/compatibility

Additional Information :

• Age Rating 4+
• Size 243.4 MB
• Requires iOS 15.0 or later.

User Reviews :

Connection issues ruin the app

Oticon has had months to work with the iOS 17 beta, to ensure that the Companion app would work perfectly when it was released to the general public. Unfortunately, there are major connection issues here. I’m not sure it’s entirely the fault of the app, or whether it’s also just the terrible Bluetooth in Oticon hearing aids. However, even when the Hearing Devices section of the phone settings says it’s connected to both hearing aids, the Companion app will usually say either just one is connected or both are disconnected. Yes, restarting the hearing aids, the app, and even the phone can eventually connect the devices, but to have to go through this *each time* you want the Companion app to work with the hearing aids is insane.

I *just* got new Oticon Real hearing aids (upgrading from my old Oticons), and I love them, but the app really destroys the experience. At this point, I honestly wish Apple would get into the hearing aids business and wipe out the competition.

Getting better

Has 2 equalizers now. One for streaming and one to use with your programs directly. That is a major improvement. As usual with hearing aids, connectivity is an issue as well as the speed of the connectivity. The slowest connecting app I have ever used is the Phonak and this one is twice as fast as that. When one aid will not connect I simply close the app out completely and restart and it and it has connected with both aids except once. On that occasion I put them in the charger for 10 seconds and they both connected after being taken out. My Audiologist said not to have a bunch of other programs running in the background and they will connect faster and more often. Also, I had to update my firmware to make this latest app version install correctly. Oticon should have put in the app notes that you need the latest firmware for this to work. I’m betting that a lot of people did not benefit from the new version because they didn’t get the benefits of the new app without the firmware. It happened to me and I was not happy for a week until I saw my audiologist who called Oticon and she installed the firmware on my aids. Then we reinstalled the app and it was different then what it was before the firmware and better.

Developer Response,

Dear Rickus22, thank you for your feedback. We have reported your concerns to the relevant teams. If you need support with the connectivity experience, please reach out to the app support team at appsupport@oticon.com mentioning the review, and they will be glad to help you. Best Regards, Oticon

Get Oticon Companion from App Store

What is your opinion about Oticon Companion