MYIO – Helping you manage your care

MYIO app by Valant Medical Solutions, Inc

App Description :

MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care.

App Features :

MYIO serves as a patient portal, enabling you to:
Update personal and contact details
Set communication preferences with your mental health provider
Review statements
Easily pay balances

To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.

Additional Information :

• Age Rating 12+
• Size 36.1 MB
• Requires iOS 13.0 or later.

User Reviews :

So buggy and not user friendly

This app is extremely buggy. It won’t let you use your phone in landscape mode for telehealth calls. I am constantly having issues with my call quality. I also cannot use this on my iPad. It’s incredibly frustrating. Not to mention you can’t even use their website on iPads or mobile devices. I dread using the app and having to have any interaction on it.

Not user friendly, not adhd friendly

This is fraught with issues. I’ve only used it for 2 interactions so far and found it to be a terrible portal. First it doesn’t let your phone save the username/password, and has no prompt to remember those things. The intake form format was too small and kept resetting to that size and wouldn’t go into landscape mode. The curser moved along to the different boxes to be filled when I pressed next button but seemed to skip the optional ones, but not consistently. When I got to a questionnaire with a 0-10 scale, the drop down menu wouldn’t let me go past 7. The menu would disappear. Perhaps if I had a tablet, I could have filled it out? Not sure. Perhaps if the app could be opened on desktop pc? Then I could at least do the intake form? Maybe… then I messaged my provider and the messaging system had a bunch of issues too! Just to send a little note! This is an unfinished app imo or is it just bad? Idk. For mental health patients, your app needs to do a lot better.

First time caller

I cautioned my health provider when they told me/us to download this app. I asked, “have your read the reviews?”. They said yes and that the problems had been fixed. Just today used the app for the first time, and like I suspected, several problems. If you’re on a mobile device, you have to use the speaker phone – there’s no option. If you switch to your calendar (for making appointments) during the call, it automatically turns your mic off and the camera off – so when you switch back from your calendar, you have to unmute and turn the camera on. A great example of the designers not being users.

Not user friendly

The concept is great, the functionality is very lacking. Everything I want or need to do in order to communicate with my doctor is thwarted. There’s no copy/paste or ability for appointments to auto populate into my google or apple calendars. No way to send a message.

This app is too basic. Not enough functionality and not enough customization on client/user end.

I seriously hate this app

Sometimes it signs me in, many other times it keeps giving me errors for no apparent reason. When i submit a password reset request, I don’t get an email with the rest link. It is one of the worst apps I use and unfortunately I don’t have a choice about it, which is likely how they are getting away with having such a terrible app

Developer Response,

We’re sorry you faced trouble logging in. We recently repaired the issue that prevented the “next” button from becoming active when users used a password manager to log in. Please update your app and try again. Thank you!

Clearly an afterthought

Been using this for an hour and I can already see why it’s so poorly reviewed. Forms are moved over without being mobile optimized, and most concerned it needlessly restricts your ability to answer some questions, by limiting you to numerals.

It immediately gives me pause that I’m trusting this service with incredibly private information

Get MYIO from App Store

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