BCBSM – Find doctors and hospitals in your network

BCBSM app by Blue Cross and Blue Shield of Michigan

App Description :

Michigan Blue Cross® members, use our app to log in, find a doctor and see your account info.

App Features :

With convenient access to your health plan details, you’re more informed when you need care. If you’re a Blue Cross Blue Shield of Michigan member, you can:

View your deductible and other plan balances
See what services your plan covers
Check claims and EOBs
Check your HSA and FSA account for users that use our Health Equity partner
Pay your plan bill for users with non-employer coverage
Find doctors and hospitals in your network
Select and view your Primary Care Physician
Get access to care including our 24-hour nurse line and telehealth
Have your virtual ID card handy
Compare quality ratings for doctors and procedure costs
Research drug prices and coverage requirements
Contact customer support
Take your health assessment and other wellness services
Use our Virtual Assistant to answer questions 24/7
Keep your secure account info updated.
Use biometric login for faster login

The app supports most of our plans, but not all.

If you’re one of these members, the app won’t work for you:
FEP members with a PPO plan
MESSA members
Blue Cross Complete (Medicaid) members

Questions about the app? Please visit bcbsm.com/app

© 1996-2023 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

Additional Information :

• Age Rating 12+
• Size 50.5 MB
• Requires iOS 13.0 or later.

User Reviews :

Customer Centrix

This change from Express Script has not gone well for myself.

January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later.

Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan!

Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!

Customer

I use to use this app all the time. To keep track of payments and my balance on my accounts. Then one day I wake up and it no longer opens. I have deleted it and reinstalled it 10 times the same thing. At this point I’ll just use Mybeaumont app it works great. With the money my husband spends on the insurance a pay you would think they could at least keep the app going. Before you say it’s my phone. I have the new iPhone max plus. So it’s not my phone it’s the app.

Poor app performance and no Apple Wallet integration

The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don’t touch it. Often I give up in frustration waiting for the app to load.

Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I’ve had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn’t have to deal with or worry about any of that.

Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM.

Other than that, when I can actually use the app, it does everything I need it to do and I’m generally satisfied with it. It’s just those two, in my view huge, issues that need to be fixed.

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