CSL Plasma – We are committed to our work

CSL Plasma App

CSL PlasmaApp Description :

CSL Plasma, headquartered in Boca Raton, Florida, upholds a tradition of innovation and customer focus.

We are committed to our work because people’s lives depend on us. CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics company and a member of the CSL Group of companies. The parent company, CSL Limited (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs more than 25,000 people, and delivers its life-saving therapies to people in more than 70 countries. For more information about CSL Plasma please go to www.cslplasma.com.

App Features :

Get the latest Updates and Promotions
Manage reward points and prepaid debit card
Provide direct feedback to CSL Plasma
Find a CSL plasma center

Additional Information :

  • Age Rating 4+
  • Size 45.6 MB
  • Requires iOS 11.0 or later.

User Reviews :

App and Center

It would be nice to actually receive the refer a friend bonus as promised. I have sent 4 new donors only got money for 2. Then I started as a new donor in June I was to receive 1000 for that month but the 1st 2weeks I was shorted on 4 donations. So that bad odds. I’ve called several times to try and allow them to correct the issues. I’ve emailed. I never got anyone to correct it. Center claims they don’t do back pay? You shorted me like $200. I’m sure your making plenty off the fluids that I donate. That is bad for business and I don’t trust the center to pay me to recruit my friends anymore. It’s sad that your doing it to help people but the center that’s collecting the plasma is shorting the donors. Can’t make it right with you and don’t even give you a reason. I guess they don’t care about nothing but the money they make off your plasma. Nothing you can do but stop donating and people that need the medication will pay even more for it because we all know the less their is the more it costs.

Love it but needs a tweak.

This app has been a big help and it is very helpful but there are two things it needs to clean up.

1. How much money you should receive at your next donation.

– All places are different the money that say on the app is different than at the station. That needs to be fixed or get rid of entirely. That way you don’t feel cheated and the places won’t seem like a fraud.

Ex: I received 100$ for my first donation and the station was upfront and walked me through there pricing. They earned my trust. The app says I should have been payed 125$. You see my problem.

2. When picking out your times it is not a set appointment.

– when you are working your Calendar it says that they notify your CLS but the thing is that they receive NO notification.

This needs to change. It would help me if there was a way to do this. I think it could be a big help in the long run. The moral of the story is Call you CLS plasma place they will tell you on there times correctly. Don’t try to set appointments or trust the time frames.

Other than those two things the app is really great and it has been a big help to my family so far.

pretty worth it all things considered

definitely a beneficial thing for regular donors. I like getting able to see all my information easily, and the added benefit of the points adding up towards more money. my biggest complaint would be then taking out the option to exchange 500 points for $5. It takes so long to get up to 1,000 points for $10. I understand from the company’s pov, they want people to have an added incentive to donate more. but considering a significant amount of their “customers” are low on finances, it would just be something nice that they could’ve kept for those of us that struggle a little more & could use an extra $5 every now and then. Other than that, love the app!

Needs Additional Features for Improved Customer Service

The app is OK to simply track your donor history and schedule a time. Scheduling a time is meaningless it gets you no benefit at all. There is no ability to get in line before others who may have just walked in. In reality the center is completely walk in basis. If I schedule a time but now the center is showing a long wait time a notice should be pushed letting me know.

The donor360 questions should be an integrated part of the app not taking me to a website. That is rather annoying.

I have to log into separate websites to check payment on my card and any bonuses received. Technically this is now a 3rd login.

Push notifications regarding center status would be extremely helpful. I filled out questions at home drive to center only to find it full of people who could not check in and systems appeared to be down. Had I known there was an issue I would not have driven to the center instead I would have planned around the centers issues. It wasn’t worth my time to wait for an unknown amount of time waiting for system to be up and running and all the other people waiting at 7:45am to be checked in.

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