athenaPatient – Communicate with your care team anywhere

athenaPatient app by athenahealth

App Description :

athenaPatient is only available for patients whose healthcare providers have instructed them to download and use the app.

App Features :

Access your health information and communicate with your care team anywhere, anytime.* athenaPatient is a convenient, mobile resource that allows you to:

Log in quickly – Facial recognition and touch ID make log in easy while keeping your data safe.

View test results – Access lab, imaging, and other medical test results as soon as they become available.

Message your care team – Contact your care team whenever you have questions through quick, secure direct messages.

Self-schedule appointments – Book appointments with your care team and view upcoming visits beyond regular office hours. Your provider(s) must support Self-Scheduling to use this feature.

Check in before your visit – Easily check in for appointments and save time by completing any necessary documentation before your arrival. Your provider(s) must support Self Check-In to use this feature.

Attend virtual visits – Easily initiate and attend telehealth visits with members of your care team. (Your provider(s) must support virtual visits through athenaTelehealth to use this feature)

Get directions to appointments – Driving directions show you how to get to your next medical appointment.

Please note that you must have an existing athenahealth Patient Portal account to use athenaPatient.

Once you’ve downloaded and launched athenaPatient, you must log in using the same email address and password you use to access your provider’s athenahealth Patient Portal to begin using the app. It will ask if you want to enable Face ID or Touch ID. Enabling either of these features will save you from having to enter your login information every time you want to use the app.

If you do not have your Patient Portal account information, your healthcare provider(s) may offer Patient Portal access through their website.

If you’re having issues finding your healthcare provider’s Patient Portal, you can contact their office for the correct URL, or to request an email invitation to their Patient Portal.

The athenaPatient app is only available for download and viewing information in the United States for patients of healthcare providers on the athenahealth network.

Additional Information :

• Age Rating 17+
• Size 14.9 MB
• Requires iOS 16.0 or later.

User Reviews :

Update

This app is used by my MD’s office for messages, bill pay, test results. It worked fine until 2 weeks ago and now I can no longer access any information including sending or retrieving previous messages, test results or upcoming appointments. The only thing I am able to access is the bill pay portion. I have contacted the MD’s office and was told it was an issue with the app/website and not something on their end. All of my devices, browsers etc are up to date, but I am unable to access any important information now. I have been unable to find any contact info for this app/website to try to troubleshoot the problem. Very frustrating that I am unable to access my information and no way to speak without the someone for technical support.

Developer Response,

Hello, we apologize for the inconvenience. It sounds like you’re referring to the desktop version of the Patient Portal as billing has not been rolled out to the athenaPatient app. Based on your description, your Patient Portal sounds like it is in billing-only mode, which would be set by your MD’s office. You will need to contact them and request that they disable this setting. – athenaPatient Team

Has some glitches

For instance.. when trying to fill out pre appointment check in. It keeps booting me out and I have to resign in. I’m really unable to put in my history/family history because every time I’m in the middle of it.. it does this. Also sometimes seeing any test results just isn’t possible. Last time my provider had to do something on her end so I could see them. Other platforms I’ve used have not had this issue. Not extremely user friendly.. and I’m pretty tech savvy.

Developer Response,

Hello Karen, thank you for your feedback. We will research the issue you’re seeing with self check-in and share it with our development teams to dig into. Your provider does have the option to publish your lab results instantly. We recommend discussing this with her to see if it would be possible for her to enable this setting. – athenaPatient Team

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