APPatient – End-to-end patient engagement

APPatient app Modernizing Medicine, Inc.

App Description :

Welcome to APPatient™, the end-to-end patient engagement app created for Modernizing Medicine® patients and providers.

APPatient™ is a mobile, fully-functional patient engagement app that can help both patients and providers save time. Patients can access telehealth and information, and push notifications can keep them up to date on primary medical concerns. Practices with Premium Patient Connect can take advantage of 24-hour online check-in, expediting intake paperwork. It can also help providers treat patients on the go.

App Features :

Chat allows you to communicate with your healthcare team.
Request prescription refills from your phone.
Access your medical records on the go.

APPatient Provider Benefits:

Allows patients to access their healthcare records directly.
Communicate with patients.
Access patient information stored in EMA® from your phone.
Lab and test results can be accessed by patients.
Use your existing Patient Portal username and password to log in.

For log in assistance, please contact your physician’s office.

Additional Information :

• Age Rating 12+
• Size 195.2 MB
• Requires iOS 15.0 or later.

User Reviews :

Multiple Practices a Pain

I have two different physicians from two different practices who use this app. Switching between the two is not easy for intuitive. You have to logout of the current practice, change the URL, then login to the new practice. Since the practice URL is not part of the username/pwd, it is easier to make all the passwords the same across practices (security non-no) to enable password manager auto fill.

Other patient apps (notably MyChart) makes it far easier to toggle between practices. Functionality is ok when logged in to the correct practice.

Developer Response,

Thank you for your review. We are sorry to hear about your experience but really appreciate you bringing this issue to our attention.

Not as good as MyChart

My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy.

I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.

Developer Response,

Thank you for your review. We are sorry to hear about your experience but really appreciate you bringing this issue to our attention.

Problem with multiple providers

I have app downloaded for ENT. My dermatologist uses it now, too, and it doesn’t let me see her on the app. I have to click the link to add her, and it will pull just her information up. I even made the login and password the same for both. If I get out of her link to the app and just click on the app, I only see the ENT. I literally have to go to the link from my dermatologist in text message to get into her information…so, I can’t delete her text.

Tried googling answer to add other provider so I can be in app and just scroll to select which one, but there isn’t any information out there for patients. The app developer site came up in the search, so I clicked to find it there, but there’s nothing there for it. Then, I tried clicking “Contact” while on their site and it says if you’re a patient, you have to go through your provider! This is an app problem, not a provider problem!

Developer Response,

We apologize for the inconvenience this situation may have caused. We are looking into this issue.

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