Resideo – Smart Home
App Features :
We’re on a mission to create a world where homes and buildings are good for the planet, where technology works to simplify everyday life. Where people are happy, healthy and secure.
Resideo products help simplify home comfort, security, and awareness by allowing easy control with a single app. Our heritage and experience in and around the home means you can trust each of our products to perform brilliantly and give you a smarter, more comfortable home.
Together, we can protect our time, our water, our energy, our air, our homes, our families, and our planet.
Together, we help protect what matters most.
Learn more about the Resideo and Honeywell Home family of connected products at www.resideo.com and www.honeywellhome.com
Additional Information :
- Size 271.7 MB
- Requires iOS 15.0 or later.
User reviews :
Not updating unless restarted
The app is visually appealing and logically organized, but there is a major flaw. When returning to the app, it doesn’t reflect current settings of the thermostat unless the app is terminated and then relaunched.
For example: yesterday I changed the set temperature from 70 to 72 in the morning and when submitted, the app showed a set temperature of 72 and Hold until 3:45 PM. This is all correct. When I went back into the app today, instead of showing a set temperature of 70 and FOLLOWING SCHEDULE is still shows a set temperature of 72 and Hold until 3:45 PM. I can leave the app open and this will not change; there is no obvious way to force the app to refresh what is shown. If I terminate the app and then launch it again, it correctly shows a set temperature of 70 and FOLLOWING SCHEDULE
I like the app but I cannot recommend it because of this behavior. When the app is already running and the user switches back to it, before presenting information to the user, it should always refresh the data since someone else may have changed the thermostat via local controls, someone else may have changed the settings via another instance of the app, or the previous app setting changes may be modified by a schedule, as in my example.
Developer Response,
Hi, if you’re still experiencing this issue we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon.- Charlie
Glitchy – Learn the loopholes
This app is definitely better than nothing! I enjoy being able to adjust the temperature and it does integrate with Alexa for temperature control, which is pretty nice. However, the app takes between 20 60 seconds to update with the current information on your thermostat. If you don’t realize this, which I did not for a very long time, you can often adjust the temperature and it doesn’t take. If you open the app and start adjusting the temperature, and then close the app… It just doesn’t work. When it finally downloads the current temperature, it will overwrite whatever you changed. I often work out of town and that’s the reason that I bought the thermostat. I would often remember that I had not adjusted the thermostat the day after I left, and it was very frustrating to think that I had changed the temperature and then come home and it was just running the normal schedule as though I was at home instead of being on hold for a week.
All that to say… The base functionality of the app is to adjust the temperature while away. The fact that there is no indication of when the app is refreshing or that it may not take your changes… That just is unbelievable. Add a spinning circle or an hourglass icon, that says refreshing your data and then no one is confused. Also… Maybe work on how to get the information to flow a little faster than 20 seconds. That’s a long time when all you wanna do is adjust the temperature.
Developer Response,
Hi, thank you for your review of the Resideo app. We appreciate your feedback and utilize your comments as we move forward. -Joey
App no longer works
I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off , and current and set temperature values were reversed). Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again. Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing. iPhone setting shows it available but no options from there. I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office.
Not the kind of product behavior and customer support I expected.
Developer Response,
Hi there, we always hope that customers are satisfied with our products and service so it’s disappointing that this wasn’t the case for you. We would be grateful for an opportunity to help you sort this out. when you have a moment, contact us at 1-855-733-5465, or through live chat at https://www.resideo.com/us/en/support/. You can also reach us through Twitter or Facebook under Honeywell Home. – Jerry
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