Shake Shack – Track your food in real time

(App) Shake Shack

  App Description :

The closest you’ll come to downloading a burger and fries: the Shack App!

Whenever you’re craving really, really good ingredients (always), getting your Shake Shack fix is easier than ever on the app—from delivery to curbside pickup. Plus, enjoy sweet features like early access to new items, exclusive collabs, and way more.

App Features :

SKIP THE LINE
Order ahead from wherever
Choose your pickup time + pickup type
Fast reordering + save your favorites
Customize your meal + allergy preferences
Apple Pay + more

99¢ DELIVERY
In-app delivery for just 99¢
Track your food in real time
Customize your drop-off preferences

EXCLUSIVE TREATS
App-only offers
Early access to new items + collabs
Exclusive regional + seasonal items
First to hear about all new items

Follow us on Instagram, Twitter, and Facebook for all the latest Shake Shack news: @shakeshack

Additional Information :

• Size 95.6 MB
• Requires iOS 13.0 or later.

User Reviews :

Shake Shack

This isn’t your usual fast food application where you simply get a list of locations and a look at the menu. This app separates itself for three reasons. One is the ability to read the company’s blog which fills you in on the latest news and promotions surrounding the chain. This is great for those who are devotees of Shake Shack or even for those who are new to the chain and want to find out more. The second which is more of a gimmick but is still unique is the ability to view video from the Shake Cam at its original location in the city. The third is being tailor made for ordering on the go so those who don’t want to wait in line in store can grab their order and go. The app besides having the basics of a location finder has a more stylish food menu interface allowing you to browse items by the category with appetizing photos to go along with it. Users can also connect to all of the chain’s social accounts from the app. If you are a regular of Shake Shack this app is a must download.

Experienced a serious bug

Today we ordered a meal from the app. The app says order placed and should be ready in 13 min. We drove to the store within 13 min and waited until the message reminder came telling us the order was ready. Went to the store, nothing’s ready for us. Waited and waited for 30 min and finally realized there must be something wrong with our order. Checked with store staff, their system has no information regarding our order ID. Checked store address and payment of our order from the app, everything looks normal. The store was nice enough to make us the meal we ordered but the time we thought we could save by ordering ahead with the app was no more, plus another 30 min wasted. We were starving too. You can tell how unhappy we were.

Taking a guess here about the issue. When we were placing the order we were in a mall’s parking garage which could have had poor reception. So your app might have sent the request when we placed the order but your backend never received it, and yet for a “better user experience” your app won’t let user wait for backend response on order confirmation so it just shows “order placed” hoping the order information would get through in a bit. But in a case like this where our order got lost in the cloud or something, shouldn’t there be a system that checks order status every few minutes and let customer know their order has a problem so that they wouldn’t have to waste half an hour just to find out their patron was never appreciated

please fix the app tech bros </3

ive deleted and redownloaded the app a few times trying to get it to work but heres some things ive noticed. the curb side option disappeared with no way to get it back, even though every location ive gone to still has a curbside spot for pickup available. when you enter your payment info and request for it to be saved for future use, the next time you open the app its gone and youll need to enter it again. theres is no option to auto fill or use applepay or paypal so if you dont have a card on hand youre screwed. when choosing a pickup or delivery time, the app pauses and either force closes or shows an error which then does not allow you to choose a pickup or delivery time. im sure theres more but this app is making me feel crazy. FIX THE APP IM BEGGING. i just want my chicken nuggets. i just want the nuggets delivered to my house is that too much to ask for

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